Education and career programs · AI voice and chat
One AI voice agent for enrollment questions in English and French
A program that enrolls people in two languages hears the same questions in both. For an exam-prep program we've built and tested one GoHighLevel (GHL) voice agent that speaks English and French, on calls in and out, plus an AI chat assistant. Both answer from one knowledge base the program approved.
The job
What the agent is for, and what it isn't
It answers questions about the program and points people to the next step. It doesn't teach, and it doesn't quote tuition.
Before someone joins a cohort, they ask the same handful of things: when classes run, how the program works, how to sign up, what happens at the free webinar. An office that takes those calls in English and in French is answering every question twice.
For an exam-prep program we built one AI voice agent that handles both languages, instead of a separate agent for each. It answers calls coming in and can place calls going out. An AI chat assistant covers the same questions in writing. The job of both is to answer and then point the person to the program's free guide and its webinar sign-up page.
Both have been tested on test contacts, in English and in French, and both stay off until go-live. That is on purpose. The program switches them on once every answer has been heard in both languages and the account is ready to pay for calls.
What the AI says comes from one knowledge-base document that the voice agent and the chat share. When an answer changes, it changes in that one document, so the phone and the chat can't drift apart. The assistant also keeps the name the program chose for it, so callers meet the same name in either language.
Tuition is the firmest rule. The approved answer to any question about price or payment plans is to call the office, and the AI gives no figure. Someone who wants the number hears it from a person who can explain what it covers.
Outbound calls have limits of their own. HighLevel's help center says outbound Voice AI calls are scheduled between 8:00 AM and 8:00 PM in the time zone of the contact's phone number, go only to supported numbers in the same country as the calling location, and are placed without HighLevel checking the contact's consent. For a program with students in more than one country, that shapes who the agent can call at all, and the plan limits it to people who agreed to hear from the program. This page is not legal advice.
In this build the calls and the agent's phone number are paid from the program's own HighLevel wallet. A card on file is part of go-live, not something to sort out after the first call fails.
What we set up
What goes into the bilingual agent
- One HighLevel AI voice agent that speaks English and French
- Inbound answering, and outbound calling once you approve go-live
- An AI chat assistant covering the same questions in writing
- One knowledge-base document behind both, every entry approved in the plan
- A standing answer that sends price and payment-plan questions to your office
- Your free guide and your webinar sign-up page as the next step it offers
- Test conversations in both languages, on test contacts, before anything goes live
How a setup runs
From your office's answers to an agent in two languages
A 1:1 with Rob
You bring the questions your office answers by phone and message. Rob sorts which ones the AI can take and which should stay with your team.
The plan, in both languages
The greeting, the AI's instructions and each knowledge-base answer are written out in English and in French. You correct the wording and approve it before the build.
Tested before it's switched on
We build the voice agent and the chat, then run test conversations on test contacts in each language. You get a QA report with the evidence, screenshots included.
Go-live on your word
The agent stays off until you say go, with a card on your account. After that, a change to what it says gets a verdict first: inside the agreed scope, or new scope.
What you bring
What the agent needs from you
Your common questions
What people ask your office before they enroll, in both languages if you have them. They become the knowledge base.
A French reader on your side
Someone who reads the French answers in the plan and listens to a test call before go-live.
Your office number
Where price and payment-plan questions should go. The AI gives that number instead of a figure.
A card on your HighLevel account
Calls and the agent's phone number are paid from your account's wallet, so the card goes on before go-live.
Who has agreed to calls
The contacts who asked to hear from you. They are the only people the agent may call.
Where it stops
The agent answers only from the knowledge base you approved. It never quotes tuition or payment terms, it doesn't tutor, and it doesn't call anyone who hasn't agreed to hear from you. It stays off until you approve go-live.
Services used
Set up with the agent
HighLevel Voice AI agents
Inbound and outbound voice agents on HighLevel's own builder, with transfers, booking and the consent rules outbound calling needs.
See Voice AI agentsConversation AI and DM bots
Chat bots for texts, web chat and social DMs that answer from your knowledge base, book the appointment and then go quiet.
See Conversation AI setupHighLevel AI Employee setup
Chat and voice agents plus the knowledge base behind them, planned word for word and tested before launch.
See AI Employee setupQuestions
Questions about a two-language AI agent
Do we need a separate agent for each language?
Will the AI tell callers what the program costs?
Can the agent call students in another country?
Has the agent been tested?
Will the AI teach exam content?
Does HighLevel check that people agreed to be called?
Who you talk to
Rob Eason
Rob runs HLAI Experts and takes the 1:1 calls himself.
He is a HighLevel Certified Admin with the second-most reviews in HighLevel's Certified Admin Directory worldwide, all of them 5 out of 5.
He won HighLevel's Top New Subaccounts via AI Employee award in its 2025 Summer of AI Awards and taught HighLevel's official masterclass on its AI Employee.
Before HighLevel, he co-owned a 60-employee financial services firm and sold his share.
On the call he looks at your account, not a script.
5/5 across 83 reviews in HighLevel's Certified Admin DirectoryPlan your agent in English and French
Bring the questions your office answers every week. Rob will walk through what the agent would say in each language, and where each caller would go next.