Immigration law firms · Calls and chat
The AI receptionist for immigration law firms that answers every call, in English or Spanish
For an immigration firm we delivered a GoHighLevel (GHL) receptionist that picks up every call first, asks whether the caller wants English or Spanish, then transfers them to staff. A chat assistant answers written enquiries first, and the firm's WhatsApp and Messenger conversations reach a person too.
The job
Pick up, settle the language, put the caller through
Short on purpose. The receptionist's work ends where your staff's begins.
Calls to an immigration office are often about something that cannot wait, and a call that rings out or sits unanswered may not come back. For the firm we built this for, answering the phone was the first goal of the whole project, ahead of everything else in the build.
The lines moved first. The firm's calls used to run through a phone menu on an outside phone system. We moved them onto HighLevel, with its own line for each person on staff, so a transfer can go to one specific person.
Backup became front line. The first plan put the AI behind the staff, catching only the calls nobody took. The firm changed that, and the build follows the firm: the AI now answers every call, then transfers. When the old menu was retired, the AI took its place.
The greeting starts in Spanish. Before anything else, it asks the caller to choose English or Spanish. An opening in that shape could be: "Gracias por llamar. ¿Desea continuar en español o en inglés?" That line is our example for this page, not the firm's wording. On a new build, the exact greeting in both languages goes into your plan for approval.
No screening on the phone. The voice AI asks nothing about the caller's case, their status or their documents. It answers, settles the language and puts the call through. Written enquiries go to a chat assistant that answers first and asks only the questions it needs to book a consultation.
Transfers had to be fixed. Calls were being missed and picked up too slowly, and some transfers did not connect. Putting the AI in front of every call dealt with the first two. The transfers came down to two settings, the ring timeouts and forwarding to staff cell phones, and we corrected both. HighLevel's own Incoming Call Timeout, for example, sets how long a line rings before an unanswered call moves to its backup.
Every channel ends with a person. WhatsApp and Messenger have their own bots in the same account, and they hand the conversation to staff as well. Calls are recorded and transcribed, and the contact record keeps a running note of what each conversation covered, so whoever takes the next call starts with the history in front of them.
What we set up
The parts of the receptionist
- Your calls moved onto HighLevel, with its own line for each person on staff
- An AI voice agent that answers every call first and then transfers
- A greeting that opens in Spanish and asks the caller to choose English or Spanish
- No qualifying questions on calls: the AI's job ends at the transfer
- A chat assistant that answers written enquiries first and asks only what booking needs
- WhatsApp and Messenger bots that pass the conversation to staff
- Call recording and transcription, with a running note kept on each contact
How a setup runs
From your phone lines to a receptionist that picks up
A 1:1 with Rob
Half an hour on your numbers, who on staff takes which calls, and which languages your callers use. Bring a list of who answers what today.
Every word in the plan
The greeting in both languages, the transfer targets and each chat reply are written out in full. Your firm approves them before we build a thing.
Test calls in both languages
We call in English and in Spanish, and try a transfer to every staff line, before the receptionist takes a real call.
A QA report with screenshots
At handover each part of the receptionist comes with its evidence, screenshots included, so you can see what was checked.
A verdict on each change
A new line, a new transfer or a new greeting gets a verdict before we touch it: inside the agreed scope, or new scope.
What you bring
What the receptionist needs from your firm
Your staff and their lines
Who takes a transfer, for which kind of call, and in which language. Each person gets their own line.
Every number you publish
On your website, your ads, your cards. Each one should end up at the receptionist, so none is left ringing out.
Your recording notice
The words a caller hears before a recorded call, in English and in Spanish. Your firm decides the wording.
Your WhatsApp and Facebook accounts
Connected by the firm, as the firm in our build did with its own WhatsApp. We set up the bots once they are in.
Where it stops
The receptionist gives no legal advice, asks nothing about a caller's case and never tells anyone whether they qualify. It answers, sets the language and hands the call to your staff.
Services used
Set up alongside the receptionist
HighLevel Voice AI agents
Inbound and outbound voice agents on HighLevel's own builder, with transfers, booking and the consent rules outbound calling needs.
See Voice AI agentsConversation AI and DM bots
Chat bots for texts, web chat and social DMs that answer from your knowledge base, book the appointment and then go quiet.
See Conversation AI setupQuestions
What firms ask about an AI receptionist
Will the AI give legal advice to callers?
Why does the greeting open in Spanish?
Does the AI replace our front desk?
What if a transfer doesn't connect?
Does it cover WhatsApp and Facebook Messenger?
Are calls recorded?
Who you talk to
Rob Eason
Rob runs HLAI Experts and takes the 1:1 calls himself.
He is a HighLevel Certified Admin with the second-most reviews in HighLevel's Certified Admin Directory worldwide, all of them 5 out of 5.
He won HighLevel's Top New Subaccounts via AI Employee award in its 2025 Summer of AI Awards and taught HighLevel's official masterclass on its AI Employee.
Before HighLevel, he co-owned a 60-employee financial services firm and sold his share.
On the call he looks at your account, not a script.
5/5 across 83 reviews in HighLevel's Certified Admin DirectoryFind out what your callers would hear first
Bring the numbers you publish and the names of the people who should take each kind of call. Rob walks through the greeting in both languages and where every transfer would go.